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This Privacy Policy relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by Sooprs. “Sooprs”, “we“, or “our“ personal data is information relating to an individual (“you“ or “your“) as more fully defined herein below. Sooprs is committed to protecting your privacy and ensuring that you have a secured experience on our website and while using our products and services (collectively, “Products“). This policy covers the Sooprs website and all the subdomains under Sooprs.com . Please refer to the following link to read our terms of service Terms of service. This policy outlines, its subsidiaries and affiliated companies handling practices and how we collect and use the information you provide in the course of your use or access of our systems through online interfaces (e.g. website, mobile applications etc.) (collectively “Company Systems“). In this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person and may include, but is not limited to, name, email address, postal or other physical addresses, title, and other personally identifiable information. By using our services or products, it will be deemed that you have read, understood and agreed to be bound by this policy detailed hereunder We will be the processor of the Personal Data that is provided, collected and/or processed pursuant to this policy, except where otherwise expressly stated.
The information that you provide, subject to disclosure in accordance with this policy, shall be maintained in a safe and secure manner. Your information shall be protected, to a commercially reasonable extent, against unauthorized access, use, or disclosure. Our databases and information are stored on secure servers with appropriate firewalls. Further, we use vulnerability scanning and scanning to PCI standards annually and our Company Systems are subject to regular Malware Scanning. Additionally, we use SSL certificate to encrypt all the data being transferred. As a user of the Company Systems, you have the responsibility to ensure data security. You must not disclose to any person the authentication parameters that are assigned to you including Your username or password for your use of the Company Systems. You acknowledge that you will be solely responsible for all acts committed by use of your username /other authentication parameters. Given the nature of internet transactions, Sooprs does not take any responsibility for the transmission of information collected from you or are generated by your use of the Company Systems or the services. Any transmission of such information over the internet is done at your sole risk. Sooprs does not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Company Systems. Notwithstanding anything to the contrary, while Sooprs will use all reasonable efforts to ensure that any information collected from you or are generated by your use of the Company Systems or the services is safe and secure, it offers no representations or warranties that the security measures are adequate, safe, fool proof or impenetrable.
If you have any questions about our policy or related dealings with us or would like further information about our services and practices, you can contact us at contact@Sooprs.com. For security concerns, please reach out to us at contact@Sooprs.com. This policy must be read in conjunction with the other agreements you may enter into with Sooprs and the ToS as published by Sooprs on Sooprs' website. By accepting the policy, you expressly consent to Sooprs' use and disclosure of your personal information in accordance with this policy.
You explicitly agree you are 18 years of age or older, unless represented by a parent or legal guardian. If you are not of the requisite age you must not provide any information to Sooprs directly or by way of usage of the Company Systems. If Sooprs determines that it is in possession of any information belonging to an individual below 18 years of age which is submitted, collected or generated in breach of the terms of this Policy, it will delete the same without any notice to the individual to whom such information belongs to.
Sooprs offers optional health and wellness features, including Health Guide, wellness scoring, diet and lifestyle suggestions, health consultation booking, and live consultations with healthcare professionals. You can use Sooprs without using these features.
If you choose to use our health features, we may collect information you provide, such as:
Sooprs does not access Android Health Connect, Google Fit, phone sensors, steps, heart rate, or sleep data. We do not request android.permission.health.* permissions.
We use this information to:
The Health Guide provides general wellness information only and is not a substitute for professional medical advice, diagnosis, or treatment.
When you join a live health consultation, you can communicate directly with the assigned healthcare professional through audio and video.
Camera and microphone access is used so that you can see and speak with the health expert in real time during your consultation. These permissions are used only when you choose to join a live consultation.
The live consultation is delivered through Agora. Sooprs does not use the camera or microphone stream for advertising.
We do not sell your health information. We may share necessary information with:
Health features are optional. You can skip health questions or deny camera/microphone permissions. However, camera and microphone access are required for live audio/video consultations.
You can request access, correction, or deletion of your health or account data by contacting:
We retain information only for as long as necessary to provide our services or as required by law.
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